RETURN POLICY

We at SOUTHWOOD BUILDING PRODUCTS INC. are FULLY confident that you will be pleased with the product(s) you have purchased.

If a shipment is returned, the package(s) may not have been opened and return has to be in the same exact form and conditions in which the product was delivered.
All sales are final, due to the nature of our products.

If we have made a mistake with your order, we will correct this or refund your money in full.

For other reasons contact us first since shipping will be at your own expense. 

In this case a return fee of $50.00 or 2.35 % of the invoice value is also deductible whichever is higher, for re-stocking.

Returns without prior notification will not be accepted!

Advise us if you want the merchandize insured and/or secured.
For customers re-exporting our products, charges (import duties, inspection charges and special licenses) are the responsibility of the buyer and clearing of the merchandize by Customs and/or Agricultural Inspection is the responsibility of the buyer.

We are not responsible for damaged packages.
Packages sent using delivery services, that are damaged and/or with the contents lost, must be reported to the postal or delivery service, courier service or shipping company.
Limited insurance applies with certain services of the USPS and other carriers, if not insured properly by the customer.
We are also not responsible for delays by the shipper (postal - and courier service).
Unclaimed packages that are returned by a carrier cannot be refunded for whatever reason.